+44(0) 845 65 85 747
Willow House, Cardiff, CF3 0LW


“We are delighted to work with Excelerate and Emergency One to deliver this state-of-the-art Incident Command Unit to the communities of mid and west Wales.

Despite the continuing financial pressures that are placed upon public services, Mid and West Wales Fire and Rescue Service is determined to realise its vision; to be a world leader in emergency response and community safety. To achieve this, we always accept that there is scope for continuous improvement, but this brand-new Incident Command Unit will certainly allow us to move closer towards achieving our vision.

Through the purchase of this new ICU, complete with new technological solutions, we are setting out to better our operational response at major incidents; this will enable improved sharing of information with partner agencies and our Joint Fire Control, whilst also improving our communications capability on the incident ground.

This vehicle will also enhance our ability to manage major incidents and, therefore, improve the safety of our fire fighters, improve decision making at incidents and improve our operational learning.”

Chief Fire Officer Chris Davies QFSM
Mid and West Wales Fire and Rescue Service

“Having the ability to live stream footage from the UAV gives operational commanders who are remote from the incident an informed appreciation first hand of ongoing situations, in live time.It will also allow a wider audience with our partners such as the Police and the Local authorities again to view the conditions on the ground, for instance in times of flood incidents.

Our ongoing partnership with Excelerate allows us to ask/request new innovations to be researched and that two-way communication has already proved itself. The ExStream/UAV Streamer solution was further developed following discussions, namely the inclusion of more than one channel allowing general and restricted channels dependant on the requirements of the incident”

Chris Maughan
Watch Manager
Humberside Fire and Rescue Service

“With the help of Excelerate we have built a distinctive technology that we will be proud of in years to come, I would like to send my deepest appreciation for all efforts made by Excelerate team.”

Craig Bedford
New Zealand Fire & Rescue

“Norfolk Fire and Rescue Service are pleased to be part of a solid partnership with Excelerate developing a robust incident ground communications system using the most up to date technology.”

Group Manager Tim Edwards
Head of Technical Support. Norfolk Fire & Rescue Service
Norfolk Fire & Rescue Service

“South Wales Fire & Rescue Service have recently received a delivery of the replacement ‘Incident Command Unit’. The new technologically advanced vehicle is equipped with state of the art satellite communication systems that ensures crews and multi agencies have access to vital information quickly and coherently, to aid in their the decision making process in the attendance of incidents.”

Andrew Clifford
WM Operational Appliances and Equipment
South Wales Fire & Rescue Service

“The Joint Command Unit provides a unique command and control capability, enabling both fire and police officers to work together in a single vehicle. It also supports coordinated working with other agencies involved in an incident. This, together with the integration of resilient communications platforms and other technologies, enables the JCU to be the access point providing the highest level of situation awareness of an incident for all commanders and specialist responders, whether on scene or at a remote location.”

Phil Pells
Group Commander,
Northamptonshire Joint Operations Team

“Our experience of Excelerate throughout the project has been fantastic. They have developed complex technologies to be easy-to-use by fire fighters and operational commanders and nothing has been too difficult or too much trouble for them. They have been agile when putting into practice what we have asked, even re-configuring and re-developing some of our ‘push to talk’ requirements through their unique DDMI user interface where we have made requests one day which they have implemented overnight to be available and operational the next day. The feedback from other services around Australia when seeing the first of our new generation command vehicles at AFAC 2015 (in Adelaide) has been extremely positive”

Graham Tait
Systems Officer Operational Communications for
Fire & Rescue New South Wales

“There has been support provided throughout the whole process, which has been fantastic.”

Craig Brownlie
Structural Planning Manager
Victoria Country Fire Authority

“More importantly, we will be able to provide our incident command team and frontline firefighters much greater support to safely and effectively perform their roles.”

Paul Hedley
Deputy Chief Fire Officer
Northumberland Fire and Rescue Service

“Having had previous experience of satellite communications with another supplier, we were sceptical about what could be achieved…Excelerate Technology understood exactly what we wanted to achieve and could provide advanced solutions that were specifically tailored to the needs of the blue light services.”

Roger Bird
Senior Mobile Technology Engineer
Thames Valley Police

“The very presence of the Sherpa cameras deters would-be offenders and sends a signal out to all that we are watching and protecting the area. Its portability and fast deployment make Sherpa an essential part of the criminal detection and deterrent toolbox.”

Mick Rodden
Arson Task Force
Northamptonshire Fire and Rescue Service

“I would definitely recommend the camera to other prisons as it is not just an aid to monitor perimeter fence issues but can be deployed in many other areas inside and outside areas such as staff car parks and monitoring prisoner movement within the secure perimeter.”

Tony Hayes
Head of Security
HMP Oakwood

“Our expectations of what communications on board our vehicles can deliver have already been exceeded, and as new technologies emerge we’re confident in integrating them in to an already future-proof system.”

Debbie Mann
IT Project Manager

“This is a really exciting addition to our fleet that will provide a greater level of control and coordination at incidents.”

Steve Barnes
Group Manager
Cheshire Fire and Rescue

“The level of support and advice they gave us was exceptional.”

Nigel Russell
Gwent Police

“Deploying officers on mountain bikes with live streaming of images from the body-worn cameras meant we could see and hear what was going on wherever they were on the course.”

Nigel Russell
Gwent Police

“Excelerate’s solution means we can provide our teams with enhanced communications across a diverse geographical area.”

Chris Sims
Head of Operations (Resilience)
Welsh Ambulance Service

“The static satellite forms part of our plan for managing incidents during periods when other ICT solutions may have failed. It will provide vital support for our tactical and operational commanders in the field.”

Dean Haward
Station Commander
Isle of Wight Fire and Rescue Service

“Excelerate’s applications and solutions have given us the ability to remotely manage an incident and send information live to another location.”

Wayne Stringer
Technical Support Manager
Bedfordshire Fire and Rescue Service