SALARY: £28,000 TO £30,500 + £3,000 ON CALL ALLOWANCE + COMPANY POOL VEHICLE

 Competitive salary, 25 days annual leave plus Bank Holidays, 2.30pm finish on a Friday, company pool vehicle

An exciting opportunity has arisen for a driven individual who wants to join our growing international business as a Support Engineer.

So, who are we, what do we do, and what do we have to offer?

Based in Cardiff, we also have international operations and offices in France, UAE, Qatar and Australia. We love to innovate and are proud of our position as the leading technology provider of satellite and wireless solutions. This role will be supporting our team who are building a growing fleet of Emergency Command Technologies throughout the UK and overseas.

Responsibilities Of This Role Include:

  • Provide telephone, remote desktop and on-site support to our customers nationally and internationally
  • Provide on-call cover for evenings, weekends and Bank Holidays on a rota basis
  • Logging, updating and tracking support calls held within the Support database
  • Provide training to customers as and when required
  • Liaise with the Financial Assets & Stock Controller to order parts and management of parts
  • Provide internal staff with technical support and training when required.
  • Provide training to customers as and when required
  • Become familiar with new products to integrate smoothly into Company portfolio
  • Job reporting and documentation on completion of all site visit work
  • Complete all paperwork to the required standards and submit by stated deadlines

Requirements

Essential:

  • Can troubleshoot and fault find issues over the telephone and on-site, in a customer environment
  • Has an excellent working knowledge of computer hardware and operating systems
  • Evidence of a logical approach towards fault finding.
  • Open to learning new products, services or procedures.
  • Can competently install, configure and maintain a basic computer network
  • Can run and terminate network, data and video cabling to a high standard
  • Has a fundamental understanding of electronic equipment
  • Is willing to travel nationally and internationally, sometimes at short notice
    • Nationally: Often overnight, for one or more nights (up to 80% per week)
    • Internationally Up to 3 months (per year)
  • Has excellent communication and interpersonal skills
  • Is highly motivated, well organized and able to act under own initiative
  • Is a flexible team player with a customer focused “can-do” attitude
  • Holds a full, clean UK Driving License

Desirable:

  • VSAT experience
  • Computer networking experience
  • Wireless installation and configuration
  • IP Camera/CCTV support & maintenance
  • VOIP / SIP experience
  • Educated to degree level or equivalent in an electronics or IT related discipline

We offer an excellent working environment situated in a business park within easy reach of Cardiff City Centre and Junction 29 of the M4, along with:

  • competitive salary,
  • 2.30pm finish on a Friday,
  • access to pool van,
  • pension,
  • life assurance,
  • 25 days annual leave plus Bank Holidays,
  • Employee Assistant Programme offering 24/7 confidential advice for medical information, legal advice along with online support,
  • Fresh fruit in the office along with tea, coffee, soft drinks and biscuits.

To apply, please forward your CV along with a covering letter detailing how you meet the essential requirements of this role.