From beginning to end, our customers’ needs are central to our approach.
Excelerate’s advanced technology solutions are brought to you with in depth expertise and complete service commitment. We strive to make our technology totally accessible across all our customer interactions.
We want users to gain the expertise capable of delivering maximum value from your investment, so we deliver a user focused, hands-on training programme where we can respond to your specific training needs in situ.
We deliver on-going service and support to the exact level you require, through our flexible range of service packages. Our four tier – bronze, silver, gold and platinum – service packages offer telephone technical support & remote diagnosis as standard. You can select a service package level that is right for you depending on the level of additional service, support and training required.
Real time support available 24/7 x 365 days a year
We provide clear upfront advice and support, cutting through the technical detail to give you a realistic picture of the solutions available to meet your communications needs.
We have a long established experience of guiding our customers through their options and helping them define specifications that meet both their current and future requirements.
On reaching your agreed specification, we proceed to the design, integration and implementation phases in line with your timing expectations. Our engineers undertake operational testing following implementation and work in full collaboration with your IT specialists to iron out any issues prior to project sign off.